Common Queries

Frequently Asked Questions

A VoIP service for incoming and outgoing calls using DID numbers provided by us. Your PBX connects to our network, replacing traditional phone lines.

Yes, we support number porting if you want to use our DID numbers.

Yes, we support number porting if you want to use our DID numbers.

No, porting is optional. You can keep your current provider for incoming calls and only use our network for outgoing calls or call termination.

  • Keep your current DID numbers.
  • Outgoing calls use our high-quality, cost-effective network.
  • Flexible for call centers and high-volume users.

Awantel offers both SMS Wholesale and SMS Retail (A2P Messaging) solutions, including:
• Bulk SMS campaigns
• OTP & 2FA verification messages
• Transactional alerts
• Promotional SMS
• International SMS termination
• Enterprise messaging solutions

Awantel’s SMS Wholesale service is designed for telecom operators, SMS aggregators, and high-volume senders who require:
• Direct operator routes
• Competitive wholesale pricing
• High throughput (TPS)
• SMPP connectivity
• Dedicated account management
• 24/7 NOC support

A2P (Application-to-Person) messaging allows businesses to send automated SMS directly to customers for:
• OTP & account verification
• Banking alerts
• Appointment reminders
• Delivery notifications
• Marketing campaigns
Awantel ensures reliable routing and optimized delivery for business-critical messaging.

Yes. Awantel provides secure and scalable SMPP protocol integration for wholesale and enterprise clients.
Features include:
• Bind Transmitter / Receiver / Transceiver
• Configurable TON/NPI
• Real-time Delivery Reports (DLR)
• High TPS capacity
• Dedicated SMPP accounts

Yes. Awantel provides a robust and easy-to-integrate HTTP/HTTPS API.
API features:
• RESTful architecture
• JSON & URL-based requests
• Real-time DLR callbacks
• API key authentication
• IP whitelisting
• Complete developer documentation

Yes. Awantel offers a secure and user-friendly A2P SMS portal where clients can:
• Send bulk SMS
• Upload and manage contact lists
• Schedule campaigns
• Track delivery reports
• Monitor account balance

General Questions

DID / Virtual Numbers

Virtual/DID (Direct Inward Dialing) numbers are phone numbers that are not tied to a physical line. They allow you to receive calls over the internet, forward them to any device, and manage multiple numbers from a single account.

We provide virtual numbers in 160+ countries, including Germany, Austria, Belgium, the USA, and more.

Yes, you can select from available area codes and numbers in your desired country.

You can configure call forwarding via our online portal or API. Calls can be routed to any phone number or VoIP device.

 Pricing varies by country and number type (e.g., local, toll-free). Contact us for a customized quote.

Yes, we provide toll-free numbers in supported countries.

You can manage your numbers via our user-friendly dashboard or API.

Yes, our virtual numbers can be used for verification on platforms like WhatsApp, Google, and others.

No, we offer month-to-month billing

Yes, we offer APIs for number provisioning, call forwarding, and SMS management.

FAQ